Each merchant's shop is an independent business, and they are responsible for running their business (fulfilling orders, etc.). We don't ship or manage the stores’ inventory or orders. If I email info get no response, and they have washed their hands of the matter.Hey you for posting here in the Shopify Community, and I understand that you have some concerns about ordering from a particular store.Ĭan you confirm if you have already placed an order or looking to place one, as I was a little unsure about your message? Shopify is the service that some shops use to build their website and shopping cart. As there response shows, I have still not received my goods and they have not done anything to sort this out. I would avoid them and be advising others to do the same Lack of research over customs rules has had nothing to do with the errors and delays. All the errors made were not related to the pandemic and were down to poor customer service, lack of understanding of the business and negligence. This shows a lack of understanding of the business they are involved in. Currently my bags have cleared customs and I have still not received them, yet skybags fobs me off saying it's a customs issues. They should not take peoples money if they are going to outsource delivery and then blame issues on customs ( when clearly the issues are due to DHL). Skybags have shown zero responsibility leaving me to endure the daily stress for a month of trying to sort things out with DHL. These items were for my children as we have been trapped overseas during the pandemic. The delays have been due to DHL error (not customs) yet skybags washes their hands of the situation and worse I have been charged huge storage fees due the delays. It has been over a month and I have yet to receive my belongings. Skybags outsourced my belongings to DHL then washed their hands of the matter.
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